Are you ready for a new challenge? If you have retail management experience and are looking for a role that will allow you to make a real difference – to your branch, to your local community and to disadvantaged children and young people, this position could be for you.

As a Retail Manager for The Children’s Society, you’ll need the following skills:
• Creative merchandising experience and innovative promotional ideas
• The recruitment, training and people skills to lead a diverse team
of volunteers
• Ability to remain customer focussed and deliver excellent
service standards
• An organised approach to administration and experience
managing Health & Safety

Hours of work will be 37 per week.

Title:

Retail Manager

Location:

135 Sheen Lane, East Sheen, London SW14 8AE

Reward Band:

Fundraising Anciliary Staff (A) RA: £14,790 to £19,143

Reporting to:

Regional Retail Manager

Job purpose:

• To achieve shop income & expenditure budgets and generate maximum profits through the effective management of the shop.
  

Key activities:

• To maximise sales through every opportunity and manage controllable costs to ensure optimum net contribution.
• To recruit sufficient numbers of volunteers to ensure the shop can open the agreed hours and operate to minimum standards.
• To effectively manage the sourcing, sorting, pricing, merchandising & display of donated goods to ensure shop operates to Retail minimum standards and can achieve sales budgets.
• To plan and implement internal and external sales promotions to ensure optimum sales and to raise the profile of the shop in the local area.
• To ensure all shop administration is completed to agreed deadlines and in line with Retail policies and procedures.
• To train, develop and motivate shop staff and volunteers in accordance with Retail policies and procedures and to ensure effective operation of the shop.
• To ensure the welfare of staff, volunteers and customers by implementing Health & Safety policies, providing training in H&S procedures and completing relevant audits and reports as required.
• To effectively communicate with staff and volunteers to ensure they are fully engaged with Retail objectives and TCS mission, vision and values and positively promote TCS.
• To manage customer complaints and deal effectively with all messages and enquiries.
• To attend training courses and meetings as required.

Attainments:

 In order to be considered for this post you will have to demonstrate that you already have:·

• Relevant learning and experience from working in a retail environment at a supervisory level for preferably at least two years
• GCSE or equivalent in English and Maths/or able to demonstrate competence in these areas
• Knowledge of the charity retail sector and of issues of working with volunteers
• Good communication skills, with the ability to convey information clearly both orally and in writing·
• Ability to manage a team of volunteers
• An organised approach to administration and ability to meet deadlines
• Ability to handle a demanding workload and conflicting priorities

Core competencies:

In order to be successful in this role you will be able to demonstrate that you have the ability to:

• Meet the local financial targets and operational standards expected
• Work well as a team member at both a local and national level and respond positively to suggestions and feedback
• Ensure all resources for which you have responsibility are managed efficiently and in line with Retail policies and procedures
• Build and maintain friendly, helpful and supportive relationships with shop team, colleagues and customers
• Communicate local and national objectives effectively to shop team
• Work on own initiative and take responsibility for achieving objectives
• Provide a high standard of service to ensure customers needs are met and retail objectives achieved
  

Other Competencies:

• Continually look for ways of raising standards and improving the business
  

Special Job Circumstances:

This post has the following special circumstances:

• Occasional travel nationally and overnights stays may be necessary in order to attend meetings and training courses
• No smoking is allowed on shop premises
• You may on occasions be required to work at other shop locations as requested by your line Manager

Please note: if you have difficulty meeting these conditions because of a disability or family circumstances the appointing manager will discuss it with you in order to consider reasonable adjustments to the job or working conditions)

Relevant Personal Characteristics:

So that you personally can succeed in this role and The Society you will require

• An understanding and acceptance of the principles and values of the organisation
• A commitment to diversity and equality in working relationships and practice
• A flexible and adaptable approach and ability to cope with changing priorities