As Data Control Manager you will lead in the management of all data entering in the Data Services team. You will develop and implement processes and procedures to manage data integrity, security and quality, and provide the business with technical and business analysis expertise for future data requirements.

You will have extensive and demonstrable experience of developing large volume CRM database systems, preferably within a fundraising or non-profit environment. You will communicate effectively with others on significant departmental or functional matters. Raisers Edge database administration or equivalent skills are essential.

This is a key role within the Data Services team at The Children’s Society, and will help to lead and deliver significant improvements to support the charity’s plans.

Data Control Manager

Location:

Edward Rudolf House, Margery Street, Farringdon, London WC1X 0JL

Reward Band:

Scale RIN: £31,903 - £36,332 plus Inner London Weighting £3,277

Reporting to:

Database Development Manager

Job purpose:

• To lead the Data Services Team in the management of all data entering in the department
• To develop and implement processes and procedures to manage data integrity, security and quality
• To provide the business with technical and business analysis expertise for future data requirements

Key activities:

• To proactively and effectively lead the Data Control Unit in developing the Raisers Edge database in line with the needs of database users
• To effectively manage the import systems of all externally captured data files into the Fundraising Database (Raisers Edge) by Data Services Team Members
• To develop, implement, monitor and document internal and external data capture processes to ensure our data integrity, quality and security is in line with industry best practices
• To identify, investigate and resolve problems identified relating to data integrity, quality and security
• To keep up to date with technical and non-technical developments in the industry, and be constantly aware of how we could apply ideas to benefit the business
• To identify and specify Fundraising database developments relating to business needs, producing technical specifications to enable delivery
• To be the in-house expert and key reference point on all operational issues relating to the Raisers Edge Database
• To project manage work undertaken by internal and/or external technical support to ensure its effective and timely delivery
• To communicate through team meetings and team briefs in order to inform appropriately all team members about The Children’s Society’s vision, mission, values and objectives
• To ensure that opportunities for children and young people to have a voice and influence in our work are prioritised

Attainments:

In order to be considered for this post you will have to demonstrate that you already have:

Experience

• Extensive and demonstrable experience of developing large volume CRM database systems, preferably within a fundraising or non-profit environment
• Designing and implementing business processes for capturing and controlling supporter information
• Significant experience developing systems to increase the integrity of customer data
• Applied knowledge of customer relationship and project management principles
• Excellent communication skills, forward thinking, and able to interpret users analysis needs into appropriate technical terms, and vice versa
• Attention to detail, and appreciation of data quality/ integrity issues relating to relational databases

Qualifications

• Educated to degree level or relevant experience

Work based knowledge

• Data protection regulation
• CRM Database Systems
• Gift Aid regulations
• Not For Profit Organisations
• Microsoft Windows Environment· Marketing or Fundraising operations
• Business Intelligence Applications

Skills

• Raisers Edge database administration or equivalent
• SQL Server 2000 and 2005 Administration (inc. Data Transformation Services and SSIS)
• Microsoft Office Applications
• Transact-SQL

Core competencies:

In order to be successful in this role you will be able to demonstrate that you have the ability to:

Managing people

• Clearly set direction & guidance for the team and consistently manage to that direction
• Encourage innovation, challenge and continuous improvement within the team
• Monitor and review performance
• Motivate and coach team members
• Manage and take responsibility for improvement and change programmes

Leading Change

• Communicate effectively with others on significant departmental or functional matters
• Develop shared understanding – internally and externally – to support the management of change and service development
• Effectively influence people to take actions which make a short-term impact on the performance of the function/department

Managing Continuity

• Manage projects effectively within area of responsibility
• Use information effectively to inform decision making
• Look internally and externally for examples of best practice to improve your own and team/function’s performance
• Contribute to the development of service standards in the department or project team and play an active part in achieving them
• Promote a work culture which encourages dignity and respect to all

Producing Results

• Understand complex situations in order to develop action plans
• Has confidence in own ability, and actively seeks and acts upon feedback from others
• Agree challenging team goals
• Create measures of achievement
• Schedule complex work

Relevant Personal Characteristics:

So that you personally can succeed in this role and The Society you will require:

• An understanding and acceptance of the principles and values of the organisation
• At all times carry out your responsibilities with due regard to The Children’s Society’s commitment to keeping children and young people safe
• A commitment to diversity and equality in working relationships and practice
• The ability to work under pressure managing demanding and competing objectives

Job Description Agreement

 This Job Description is a guide to the work you will be required to undertake. It may be changed from time to time to meet changing circumstances of the business. It does not form part of your contract of employment.