Are you ready for a new challenge? If you have retail management experience and are looking for a role that will allow you to make a real difference – to your branch, to your local community and to disadvantaged children and young people, this position could be for you.

As a Shop Manager for The Children’s Society, you’ll need the following skills:

· Creative merchandising experience and innovative promotional ideas
· The recruitment, training and people skills to lead a diverse team of volunteers
· Ability to remain customer focused and deliver excellent service standards
· An organised approach to administration and experience in managing Health & Safety

As well as a strong commitment to your development through training and support from your Regional manager, we offer generous holidays (28 days plus bank holidays), contributory stakeholder pension, childcare vouchers and flexible working.

Hours for this role are 37 per week to include Saturdays

Title

Shop Manager

Location:

48 High Street, Sawston, Cambridgeshire  CB22 3BG

Reward Band:

Retail Shop Manager

Reporting to:

Regional Retail Manager

CRB Level Required

Enhanced Check

Job purpose:

• To achieve shop income & expenditure budgets and generate maximum profits through the effective management of the shop.

Key activities:

• To maximise sales through every opportunity and manage controllable costs to ensure optimum net contribution.
• To recruit sufficient numbers of volunteers to ensure the shop can open the agreed hours and operate to minimum standards.
• To effectively manage the sourcing, sorting, pricing, merchandising & display of donated goods to ensure shop operates to Retail minimum standards and can achieve sales budgets
• To plan and implement internal and external sales promotions to ensure optimum sales and to raise the profile of the shop in the local area.
• To ensure all shop administration is completed to agreed deadlines and in line with Retail policies and procedures.
• To train, develop and motivate shop staff and volunteers in accordance with Retail policies and procedures and to ensure effective operation of the shop.
• To ensure the welfare of staff, volunteers and customers by implementing Health & Safety policies, providing training in H&S procedures and completing relevant audits and reports as required.
• To effectively communicate with staff and volunteers to ensure they are fully engaged with Retail objectives and TCS mission, vision and values and positively promote TCS.
• To manage customer complaints and deal effectively with all messages and enquiries.
• To attend training courses and meetings as required.

Attainments:

In order to be considered for this post you will have to demonstrate that you already have:

• Relevant learning and experience from working in a retail environment at a supervisory level
• GCSE or equivalent in English and Maths/or able to demonstrate competence in these areas
• Knowledge of the charity retail sector and of issues of working with volunteers is desirable but not necessary.
• Good communication skills, with the ability to convey information clearly both orally and in writing
• Ability to manage a team of volunteers
• An organised approach to administration and ability to meet deadlines
• Ability to handle a demanding workload and conflicting priorities

Core competencies:

In order to be successful in this role you will be able to demonstrate that you have the ability to:

• Meet the local financial targets and operational standards expected
• Work well as a team member at both a local and national level and respond positively to suggestions and feedback
• Ensure all resources for which you have responsibility are managed efficiently and in line with Retail policies and procedures
• Build and maintain friendly, helpful and supportive relationships with shop team, colleagues and customers
• Communicate local and national objectives effectively to shop team
• Work on own initiative and take responsibility for achieving objectives
• Provide a high standard of service to ensure customers needs are met and retail objectives achieved
  

Other Competencies:

• Continually look for ways of raising standards and improving the business

Special Job Circumstances:

This post has the following special circumstances:

• Occasional travel nationally and overnights stays may be necessary in order to attend meetings and training courses
• No smoking is allowed on shop premises
• You may on occasions be required to work at other shop locations as requested by your line Manager.

(Please note: if you have difficulty meeting these conditions because of a disability or family circumstances the appointing manager will discuss it with you in order to consider reasonable adjustments to the job or working conditions)

Relevant Personal Characteristics:

So that you personally can succeed in this role and The Society you will require:

• An understanding and acceptance of the principles and values of the organisation
• A commitment to diversity and equality in working relationships and practice
• A flexible and adaptable approach and ability to cope with changing priorities