This role is to support the People and Organisational Development Team which was set up in 2011 to provide a comprehensive and consistent people management strategy. We aim to provide a business partnership model of HR service across The Children’s Society and accurate Management Information is key to this vision.

Your challenge will be to develop and maintain the HR Information System (currently Midland Trent HR) and to provide insightful and fit for purpose Management Information to be used by the HR team and the wider organisation. You will need to be innovative, and able to implement improvements to the current system and processes, such as introduction of e-forms, new ways of presenting information, identifying gaps in the information gathered and advising on a possible next generation system.

To be successful in this role you will have worked in a similar role with experience of the development and maintenance of HR information systems.  You will have a proven track record of designing and producing complex reports for major stakeholder groups and interpreting and analysing data. You will also have a working knowledge of the Business Objects reporting tool or similar.

This role is a 12 fixed term contract (with possibility of a permanent contract)

Reporting To: HR Operations Manager

Job Purpose:

To develop and maintain the HR information system (Midland Trent HR, version 6.7), provide comprehensive reporting, and produce a suite of regular reports from the HR system via the reporting tool (Business Objects). Investigate and resolve any HR system issues in partnership with the software providers (Midland HR) and the IS team.

Key Activities:

Specifically, the post-holder will:

• Produce a monthly people scorecard for the Senior Management Team, via the People, Performance & Organisation Development Director
• Be responsible for producing other regular standard HR computerised reports/statistics for managers, including: absence levels, establishment lists, staff attrition, CRB reports, appraisals, equal opportunities
• Provide a suite of management information for business partners, as required, including pre-set reports they can then access themselves and adapt
• Liaise with internal stakeholders on the information, reporting and analysis produced to ensure they understand and can utilise this to inform human resource and organisational development related decision making.
• Develop and enhance reports in Excel, providing all reports in a professionally consistent format with tables, graphs and commentaries, where required.
• Proactively identify gaps in HR management information in order to enhance organisational intelligence and to recommend and design, where appropriate, new reports and ensure integrity of data provided.
• Provide recommendations for improvements of the HR systems, getting actively involved in any next generation HR systems projects.
• Improve the quality of the employee self service offering, liaising with line managers, as appropriate, and providing guidance where required and developing enhancements, and ensuring it is utilised effectively.
• Put in place and maintain a series of e-forms to make workflows easier and more effective for people, including managers and the HR team.
• Design and maintain a fit-for-purpose on-line vacancy approvals process.
• Be jointly responsible with the Employee Services Manager for providing information to the Office of National Statistics, and information to support tender bids, as required.
• Develop and maintain the HR system modules including the establishment, personal manager, people manager, recruitment portal, workflows, work patterns, document templates, absences and other system functions as directed by the Employee Services Manager.
• Be the main contact for providing troubleshooting support to the HR teams and investigate system issues and liaise with the system providers to come up with workable solutions to resolve the issues.
• Provide training to existing and new HR system users, as and when required.
• Utilise Business Objects on MI requirements and ensure it can be effectively accessed
• Ensure the HR section of the intranet is regularly updated and providing recommendations for further improvement, in liaison with the internal communications manager
• Provide data on volunteers detailed on the system, when required
• Carry out data quality reviews annually to ensure the system remains up to date. Where data is not accurate, to investigate and provide recommendations for improvement.
• Ensure that all HR & MI access complies with data protection and data security policies
• Draft routine reports, as appropriate.
• Undertake specific projects, as required
• Work with children and young people to enable them to have a voice and influence in our work.
• Undertake any reasonable task or activity directed by the Employee Services Manager

Attainments

In order to be considered for this post you will have to demonstrate that you already have:

Experience/Work-based knowledge  

• HRIS analysis experience
• Proven experience in designing and producing complex reports, interpreting and analysing the data
• Experience in the development and maintenance of an HR system
• Experience of evaluating systems and processes and making recommendations for improvement
• Experience in problem solving / troubleshooting for an HR system
• Experience at dealing with people at various management levels throughout an organisation.
• Experience of effectively maintaining and updating computerised records and systems
• Experience of monitoring and collating information from a variety of sources
• Experience of drafting routine reports
• Knowledge of the application of an HR reporting tool
• Working knowledge of Business Objects is essential and experience of Midland Trent HR release 6.7 is highly desirable.
  
  Qualifications
• Graduate level qualification or qualification through experience
  
  Skills
• Effective written and oral communications skills, with the ability to communicate effectively with staff at all levels.
• Ability to be able to communicate complex statistical information to a diverse audience.
• Advanced level of Microsoft Office Excel, reporting/query tools.
• Exceptional attention to detail and the ability to interpret and analyse data.
• Highly analytical and numerate, with the ability to investigate and resolve complex problems.
• Highly organised with the ability to multitask and meet deadlines whilst maintaining attention to detail
• Problem solving skills and the ability to innovate and introduce improvements in all aspects of the role
• Self motivated with the ability to take ownership of tasks
• Ability to act diplomatically, professionally and with discretion, maintaining confidentiality at all times.
• Excellent numerical skills for calculation of statistics, figures and targets
  
  Core Competences: In order to be successful in this role you will be able to demonstrate that you have the ability to:
  
  Leading Others
  Take a leadership role within team when appropriate
  
  Innovation
  Identify areas for improvement and take action to achieve desired and agreed outcomes
  
  Communicating with Others
  
  Communicate effectively with others in other parts of the organisation or externally on day-to-day matters
  
  Building and Maintaining Partnerships
  Relate well to others, internal and external
  Take an active part in team meetings
  
  Managing Resources
  Use resources efficiently
  Shares timely and accurate information with others
  
  Providing Service to Others
  Build and maintain good levels of service
  Ensures service delivery reflects the needs of stakeholders
  Recognises and values diverse and different perspectives
  Identifies opportunities for children and young people to be heard and involved meaningfully in our work to make a difference
  
  Managing Yourself
  Make decisions confidently
  Manage own learning
  Take pride in achieving results
  
  Agreeing and Meeting Targets
  Propose targets and standards for role
  Plan day-to-day activities
  Work under fairly close supervision
  Special Job Circumstances: This post has the following special circumstances:
  There will be a need to travel to our Sutton Coldfield office, when required
  Relevant Personal Characteristics: So that you are personally successful in this role and The Children’s Society, you will require:
  a) An understanding and acceptance of the principles and values of the organisation
  b) At all times to carry out your responsibilities with due regard to The Society’s commitment to keeping children and young people safe
  c) A commitment to diversity and equality in working relationships and practice
  d) Flexibility, adaptability and the ability to cope with changing priorities and ambiguity
  e) Effective team working skills