Location: West Hampstead
Hours to be worked : (The position is 28 hrs p/w. Working days flexible to be agreed with Shop Manager but will inc. Saturdays and Sundays on a rota basis)

As a Assistant Shop Manager for The Children's Society, you'll need the following skills:

• Recruitment, training and people skills to build and lead a diverse team of volunteers
• The drive to achieve financial targets through the proactive sourcing of stock, efficient preparation of stock for sale and high standards of
shop presentation
• Ability to remain customer focused and deliver excellent servicen standards
• An organised approach to administration and experience managing Health & Safety

 

 

JOB DESCRIPTION

Title: Assistant Shop Manager

Salary: £12,767-£14,540 (pro rata £9,661 - £11,003)
Location: West Hampstead
Hours to be worked : (The position is 28 hrs p/w. Working days flexible to be agreed with Shop Manager but will inc. Saturdays and Sundays on a rota basis)

To assist the Shop Manager in maximising sales and to run the shop in the absence of the Shop Manager

To assist the Shop Manager in the setting of sales and expenditure targets and ensure plans are in place to achieve them.

To assist in the management of stock from processing through to presentation ensuring the shop operates to Retail minimum standards.

To assist in the recruitment and retention of shop volunteers to ensure shop can open the agreed hours and operate to minimum standards.

To assist in the training and development of volunteers in all aspects of Retail.

To ensure that all shop admin is completed to deadlines required and in line with Retail policies and procedures as requested by the Shop Manager.

To ensure Health & Safety policies are applied and adhered to in the absence of the Shop Manager.

To assist in the planning and implementation of internal and external sales promotion as requested by the Shop Manager.

To deal with messages and enquiries and to manage customer complaints in the absence of the Shop Manager.

To attend training courses and meetings as required.

To promote the work of The Children’s Society.

Any other duties as requested by line management
In order to be considered for this post you will have to demonstrate that you already have:

Qualifications
GCSE English and maths or equivalent
Experience
Cash handling
Customer service
Work based knowledge
Basic understanding of the retail environment and of working with volunteers
Skills
Good communication and interpersonal skills
Ability to supervise a team of volunteers

In order to be successful in this role you will be able to demonstrate that you have the ability to:

Agree and Meet Targets
• Support the Shop Manager in meeting local financial targets and the operational standards expected
• Maintain operational standards in the absence of the Shop Manager

Manage Resources
• Support the Shop Manager in ensuring all shop resources are efficiently managed including stock and cash

Build and Maintain Partnerships
• Build and maintain good working relationships with the shop team, internal and external customers

Lead Others
• Be accepted in and demonstrate a leadership role in the absence of the Shop Manager

Communicate with Others
• Speak clearly and audibly to others
• Present written information clearly
• Actively listens and builds empathy

Manage Yourself
• Work on your own initiative to solve problems & able to prioritise tasks to ensure local objectives are met

Provide a Service to Others
• Provide a high standard of service to ensure customers needs are met & handle queries effectively

Innovation
• Suggest ways of raising standards and improving the business to the Retail Manager
This post has the following special circumstances:

a) Overnight stays or national travel may be required at times in order to attend meetings or training sessions
b) We operate a No Smoking policy in all our shops

(Please note: if you have difficulty meeting these conditions because of a disability or family circumstances the appointing manager will discuss it with you in order to consider reasonable adjustments to the job or working conditions)
So that you personally can succeed in this role and The Society you will require:

a) An understanding and acceptance of the principles and values of the organisation
b) A commitment to diversity and equality in relationships and practice
c) A flexible and adaptable approach and ability to cope with changing priorities
d) Ability to work well in a team