Refund & Returns Policy

Effective Date: August 11, 2025

We want you to be happy with your purchase. If you are not satisfied, this policy explains how to request a return or refund.

1. Returns for Goods

• You have 14 days from receipt to request a return under the UK Consumer Contracts Regulations.

• Goods must be unopened, unused, and in original packaging.

• Perishable goods and personalised bottles cannot be returned unless faulty.

2. Refund Process

Contact us at [Insert email] to arrange a return. Once received and inspected, we will issue a refund to your original payment method.

3. Faulty or Damaged Goods

If your item is faulty or damaged on arrival, contact us within 48 hours with photos and order details.

4. Membership Cancellations

You may cancel your membership at any time in line with the Membership Agreement. As memberships are free, no refunds apply.